Personal Wins!
First in-country design project (not just research!)
Designed and led 4-week HCD bootcamp for local government staff in Kenya
Worked closely with five County staff to design and test process flows
Strengthened coaching and mentorship muscles
Team
Panthea Lee, Matthew McNaghton
Partners
Open Government Partnership; County Government of Elgeyo Marakwet, Kenya
How can the design process be embedded into governments to encourage iterative service delivery?
Background
Following Elgeyo Marakwet County's acceptance as one of fifteen pioneers to the Open Government Partnership Sub-National pilot program, Reboot had the opportunity to support this local Kenyan government as it developed a set of year-long commitments focused on increasing transparency, accountability, and citizen participation through technology and innovation.
Results
This rapid design sprint helped the County define commitments to streamline the responsiveness of government that were both feasible and actionable. The county is piloting solutions tested here as apart of their Open Government Partnership Action Plan.
Supported a ‘level up’ in Human Centered Design: I guided the County through a set of issue-identifying and capacity-building activities, including leading a team of government innovators through a four-week Human-Centered Design training.
Facilitated Applied Learning: This training taught the design process through an opportunity identified by government officials: the need to develop staff protocols and processes to better collect, filter, and relay feedback from citizens that was being informally delivered via WhatsApp to key departments to improve service delivery.
Reimagined processes: I worked with the Communications Department of Elgeyo County to conduct design research with citizens, civil society, and their colleagues, synthesize findings, and prototype solutions to concentrate citizen feedback and alleviate current internal coordination burdens.
